Partnership

We expect that you will:

  • Always encourage regular attendance and be aware of your legal responsibilities.
  • Always ensure that your child arrives punctually and fully prepared for the Academy day.
  • Ensure that you contact the Academy whenever your child is unwell and unable to attend Academy.Contact the Academy by 9.00 am on the first day of the child’s absence and telephone every day thereafter unless your child has a doctor’s certificate.
  • Contact us promptly whenever any problem occurs that may keep your child away from Academy.

Responding to Non-Attendance

When a pupil does not attend Academy we will respond in the following manner:

  • On the first day of absence, if we have not heard from you by 10.00 am we will phone you.
  • If by the end of the second day, there has still been no contact made we will send a letter of concern and invite you into Academy to discuss your child’s absence. You will be notified that if the absence persists a referral will be made to Education Welfare (EW).
  • Failure to comply with the expectations set by EW may result in further action, an application for an Education Supervision Order, or court prosecution.

Parents Evenings

  • Parent/teacher consultation evenings a chance to find out how your child is doing in school. There are consultation evenings in the autumn and spring terms.
  • Open afternoons once a term parents are invited into school to have a look around and see their child’s work.

Complaints

Aim

It is CUL Academy ‘s aim to ensure that all stakeholders have the right to express their thoughts and feelings about the way CUL Academy is run. Positive feedback is as welcome as the opportunity to put things right when they go wrong. To help us to put things right we have a complaints procedure, which is outlined below. Our full Complaints Policy and Procedure is available on request.

1. Firstly make your concern known to the senior person on duty, who will endeavour to resolve the difficulty informally,

2. If you are not satisfied with this action or response, you should refer your complaint, either verbally or in writing to the Manager, who will fully investigate your complaint and respond in writing within a period of 28 days.

3. If your complaint is not resolved, or if you are unhappy with the response at any stage of your complaint, you can refer your complaint to Governors

Investigating Complaints

  • What has happened will be established and who was involved, with any witnesses if relevant.
  • The nature of the complaint will be clarified.
  • A meeting with the complainant or appropriate contact will be arranged if further information is necessary.
  • What the complainant feels would put things right will need to be clarified.
  • Those involved/those complained about will be talked to, allowing them to be accompanied if they wish.
  • Matters will be approached with an open mind.Accurate records will be kept.

Complaints will be resolved using a three stage procedure details of which are available to all parents and stakeholders on request.

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